Library FAQs

If you are not sure how to use videoconferencing apps such as Blackboard Collaborate, Microsoft Teams and Zoom, or have run into issues, we have detailed instructions you can use.

Blackboard Collaborate

This app is used by the Academic Achievement Team to support students during online apppointments. Guidance on using Blackboard Collaborate in tutorials can be found here.

Microsoft Teams

Guidance on Microsoft Teams' various features is available from Service Desk's Solutions pages.

Zoom

One of the most widely used videoconferencing apps, guidance on Zoom's use in tutorials can be found here.