I have returned items to the Library returns machine/book bins/by post, but they are still showing on my account. What should I do?
If you recently returned books or other items to the Library but they're still showing on your account or you're still receiving notifications about them, you should get in touch with us so we can investigate.
When you contact us, please give details of when and how you returned the items, including whether you returned anything else at the same time, as this will help us investigate. Once you've contacted us we'll do three searches within Library for them which usually takes about 3 weeks. If we're unable to find the items we'll contact you with information about what happens next. We also strongly advise doing another thorough search at home for them.