Answered On Last Updated: Jan 18, 2021

I have returned items to the Library book bins/by post, but they are still showing on my account. What should I do?

Due to the national lockdown in January 2021, we are temporarily adjusting some of our services and have temporarily suspended reservations. For more information, please see the University guidance on the phased return to campus and what services are available on site.

When items are returned to us by post, or placed in the bins located in the Library foyer, they are quarantined for 72 hours before being returned to the Library shelves. This is to help ensure the safety of staff and students in the Library.

This means that any items returned during the current COVID-19 disruption may take longer to come off your account. If you have any queries regarding your account, please contact us. To learn more about Library services and COVID-19, please see our COVID-19: Guide to Using the Library.

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University Library
University of Roehampton
Roehampton Lane
London
SW15 5SZ

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